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Customer Experience Live Show Middle East 2022
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Customer Experience Live Show 2022   

24 and 25 May 2022, Dubai

Companies globally are re-imagining CX realities.
 

The CX Live Show 2022 captures the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.

  • Creating commonalities and connections – how do you leverage AI to weave commonalities and connections

  • Self- serve model - implementing next-gen self-service functionality for CX excellence

  • Reimagining the future customer service models – digitizing service delivery

  • Predictive CX - leveraging predictive analytics to create a customer-centric organisation

  • Multichannel embracement by contact centres - moving from voice-based contact centers to experience-based contact centres

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Intelligent Automation, AI & BOT Show    2022   

24 and 25 May 2022, Dubai

The only event in the region prioritising the intelligent automation agenda for corporates.

 

As organisations prioritise automation, CIOs must explore strategies to unlock momentous new capabilities, reduce

costs and increase efficiencies.

  • Personalized, immersive hyperautomation - How do you embrace this rapidly changing digital world and make the best automation choices?

  • Cloud native intelligent automation - Hear how RPA alongwith cloud, can extract critical insights in real time thus improving process and workflow efficiencies.

  • Centre of Excellence - Re-imagining, aligning and implementing the right operating models, tools and technologies to achieve automation goals

  • RPA governance and the federated model - Benefits of adopting the federated model 

Intelligent Automation, AI & BOT Show Middle East 2022
Customer Experience Live Leaders Connect Group Discussion

71%

Brands are re-evaluating their VoC programs. How are you integrating this in your CX strategy?

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards; customer experience events 2022

Medcare Hospitals - leveraging data to create seamless journeys.

The pandemic has been a great turning point for CX in the Middle East. Vast amounts of data suddenly transcended into organisations. A lot of it is unstructured and hard to gauge insights. User-generated data is a premium commodity and therefore structuring this data and leveraging analytics and machine learning to draw insights is vital.

Dr. Shanila Laiju, Group Chief Executive Officer, Medcare Hospitals & Medical Centres

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Upcoming Leaders Connect

The power of artificial intelligence & cognitive technologies to transform shared services
In-Person

Leveraging power AI and data analytics to enhance service delivery through automation.

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Upcoming Leaders Connect

Next-gen hyper-personalization - using data, AI, and advanced algorithms to connect with customers
In-Person

Examine how businesses can reach customers where and when it’s most likely to resonate by leveraging hyper-personalisation.

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Customer Experience Live Leaders Connect Discussion
Modern Workers

Customer Experience Strategy Playbook 2022

As we enter 2022 the spotlight is on value of customer care, which ultimately raises the importance of customer journeys and satisfaction metrics . As such, business leaders must reconsider their traditional revenue-generating strategy and embrace diverse and innovative approaches to elevate their brand value through customer care, if they want to remain at the edge of competition.

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Automation and BPM Trends Report 

Using the right approach where viable repeatable tasks are redesigned in a much more strategic, structured and holistic manner, BPM lays the groundwork for RPA. Moreover, an intelligent BPM workflow setup can bring an organisation to a higher level of automated efficiency than it ever thought possible by understanding and triggering opportunities for RPA bots to automate processes that it has optimised. Download the report to read further.

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Customer Experience Live Leaders Connects - A Powerhouse of All Things CX
 

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An ROI driven opportunity that will enable you to walk out with clear direction on making the right investments and closing business.

CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

$ 1 million+

What CX Live members and decision-makers plan to spend on leveraging new technologies to amplify customer experience.

 

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CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

75%

CX Leaders benchmark with peers, review feedback and analyse trends before making buying decisions.

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CX Live Show; Customer Experience Live; cx live; customer experience conference; customer experience awards

72%

Companies cite increased budgets for digital transformation eg AI, chatbots, analytics, or cloud. CX Live Leaders Connects facilitate closed-door peer discussions, making technology evaluation easier.

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