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CX Live Inhouse Training

Training is being cited as a top priority in organisations as CX journeys get digitised.

 

51%

Increase in training spend – ensuring employees recognise when to step in and make the human interaction, showing empathy and finding what the customer really wants.

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Our comprehensive programs are aimed to energise your CX programs through learnings from global experts. Contact us to know more about customised and group trainings.

Executive Training Programs

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How to deliver excellence in your Voice of Customer programs?

On-demand, virtual or physical

An important component of a customer experience strategy is Voice of the Customer. Voice of the Customer (VoC) describes your customers’ feedback about their experiences with and expectations for your products and/or services.
 

VoC is one of the three important voices of CX measurement, the other two being Voice of Employee and Voice of Process.
 

The two-day Voice of Customer Interactive Masterclass will give participants a firm base for introducing their own VoC programme, or reviewing and improving an existing programme.

Trainer:

International, CCXP

Group Discounts

Enquire today

How to Amplify Your Customer Journey Mapping


On-demand, virtual or physical

The world is experiencing an unprecedented global crisis.

Tried and tested response mechanisms have proven to be less effective than one might have hoped. We need to develop new, sometimes untried and untested, answers to this crisis.

 

The need to understand your customer better and create opportunities for your business through for Customer Journey Mapping has never been stronger.

Trainer:

International, CCXP

Group Discounts

Enquire today

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On-demand, virtual or physical

How to manage complaints effectively without damaging your brand or inviting legal action.

On-demand, virtual or physical

The two-day customer complaint Masterclass is intended for individuals who have responsibility for or are involved in complaint management processes, quality management and continuous improvement initiatives within their organizations, or for those wishing to acquire a greater understanding of a tried and proven methods to respond to the ever-increasing customer expectations.

Trainer:

International, CCXP

Group Discounts

Enquire today

Data Segmentation
 

Data is key for driving excellence in CX programs. With around 2.5 quintillion bytes of data generated daily, how can CX Leaders harness this data to leverage personalized interactions with their customers, to achieve brand penetration and business growth?

Trainer:

Regional Insights Practitioner in the Middle East

Group Discounts

Enquire today

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Parachute
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Customer-centric culture development

On-demand, virtual or physical

Massive disruptions and digitization have been challenging for internal and external stakeholders. We have seen a lot of companies struggling to adopt the new normal. Yet, where there have been great success stories the credit has been passed to leadership and culture within organisations. Learn how to effectively manage the CX leadership and culture within your organisation.

Trainer:

International

Group Discounts

Enquire today

One day intense training on customer service management

On-demand, virtual or physical

  • Departmental Alignment

  • Active Listening

  • Empathy

  • Work Culture

  • Objection Handling

  • Employee Analytics & Performance Measurement

  • Root Cause Analysis on Service Quality

  • Alignment between Agents, Assistant Manager, and C Level Executive

  • ​How to conduct effective group coaching sessions

Trainer:

International

Group Discounts

Enquire today