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CX Live Executive Boardrooms

Effective delivery of personalised services and limited customer insights are top concerns facing business leaders.

 

81%

Business leaders say effective delivery of personalised experiences to their customers is their biggest CX strategy challenge. A quarter cite limited customer insights as a top challenge.

Strengthen your CX strategy by leveraging the brainpower of your industry peers in our Roundtables.

 

Attend our upcoming boardrooms to collaborate and benchmark your strategy with top CX leaders.

Companies that attend include:

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Upcoming Executive Boardrooms

Business Meeting

Executive CMO Boardroom

Amplifying ROI by taking an analytical approach to marketing

16 February 2022 I In-Person

The CMO boardroom will tackle the barriers to achieving analytically-driven, omnichannel marketing orchestration. In order to deliver personalized and avant-garde customer engagement, organizations must break down functional and data siloes. Refining and leveraging data to aid decision-making allows alignment with business strategy and provides operational flexibility across departments to drive change effectively.

As such, CMOs are increasingly aware of the need for analytics to drive their activities and deliver a meaningful impact on customer engagement.

 

Discuss how to overcome challenges and push ROI by taking an analytical approach to marketing.

  • Leveraging the analytics platform to achieve cost savings and revenue growth

  • Predictive analytics enabling the omnichannel strategy

  • Refining and leveraging data to aid decision-making and

  • Operationalising marketing analytics to drive change effectively

Past Executive Boardrooms

Businessmen

CX Leaders Boardroom

Achieving ROI for CX to strengthen executive sponsorship

16 November 2021 I In-Person

CX leaders flag ROI as one of their worst investment challenges and the second toughest challenge holding back CX projects. Over half of CX Leaders surveyed by CX Live admitted they feel rising pressure to prove ROI with CX.

 

Key questions:

  • Challenges and best practices to measuring ROI in CX

  • The new-age customers are willing to swap for a better experience, how does this impact ROI?

  • Why VoC and customer journey mapping are vital in defining ROI

Companies that attend include:

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Intelligent Automation Boardroom

People first approach to achieve success with intelligent automation

19 October 2021 I Virtual

The pandemic has migrated a lot of organisations towards remote working. The pressure to adapt and change is overwhelming, so how do automation leaders ensure a people-first approach when driving digital transformation projects?

In this session:

  • Engagement and open communication – bringing all on board

  • Communicating value upwards

  • Tackling “transformation” and “remote working” fatigue” – role of gamification

  • Ensuring positive outcomes

Companies that attend include:

Business Meeting

CX Leaders Boardroom

How CX leaders should deal with the unprecedented through a company-wide CX approach.

20 September 2021 I Virtual
 
How do you make CX the fabric or your organisation’s DNA? A digitally mature customer is looking at CX through every touch point, as such ensuring every connection and interaction must be value based.

This session will provide a step by step guide on how a uniformed CX strategy is a gamechanger for any organization fostering cohesive messaging and stronger strategy implementation.

Companies that attend include:

Analysing data

Intelligent Automation Boardroom

How do you design a fit-for-purpose data strategy?

24 August 2021 I Virtual

The risk of failure and significant investments cause a lot of companies to hesitate when embarking on their digital transformation journey. The rate of failure in digital transformation projects is extremely high, primarily due to inappropriate digital infrastructure and a flawed data integration approach. Therefore, how do you design a robust data strategy?

This session will provide a step by step guide on 5 steps you can take to strengthen your data strategy.

Companies that attend include:

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CIO Boardroom

The future-facing CX functions need to adapt and incorporate AI, Cloud, and Bots – just how far can you go with them?

26 July 2021 I Virtual

The scriptures say a whole suite of benefits await CX executives who invest in AI, Cloud, and Chatbots. Just how far can these interventions take your business?

In this session:

  • The amplification AI brings to the CX function – new trends, benefits

  • The amplification Chatbots bring to the CX function – data capture, resolving issues

  • Soft skills, Tech skills – what new skillsets does the CX function need to be the gamechanger

  • VoC in the CX journey map