Thu, 18 Mar | Virtual Exchange

CX in Government: Role of Service Management and Performance Metrics

Dr. Alaina Jackson, Program Director, Detroit Revitalization Fellows
Registration is Closed
CX in Government: Role of Service Management and Performance Metrics

Time & Location

18 Mar, 3:00 PM – 4:00 PM
Virtual Exchange

About the event

Detroit has struggled with the problem of racial discrimination and segregation of marginalized communities, including people of color. The poverty rate in Detroit is three times higher than the national average and child poverty rates are upwards of 43%.

Economic mobility is a key focus area for city officials, yet the programs introduced are making little headway for most families who are losing ground with each passing year. Precious time they really cannot afford to lose. The city needs revitalization programs, backed by evidence and data to drive reform programs in healthcare, workforce, housing and revitalization, jobs and economy, and police.

· Deciding where to start

· Aligning business objectives with data and evidence collection

· Ensuring the service delivery strategy is robust, futuristic and innovative

· Allowing people to accept change by providing information and training

· Thinking it through – having processes in place that track and counter change fatique

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