The current economic volatility is compounding global disruption as CX leaders are under pressure to deliver a strategy that is resilient in 2023.

So how do you build a value-driven CX strategy and reshape your business model for a changed consumer?

CX Live Autumn Exchange comes at an opportune time as organisations re-align organisational objectives, corporate and risk management strategies to tackle highly volatile economic conditions ridden with market instability, price floating, and pressure on revenues. The Exchange examines strategy re-design, process design excellence, CX and brand alignment, capability enhancement, and more via powerful discussions.

CX leaders from the below organisations have already confirmed their participation. Only 30 executives will be in attendance, so reserve your place today.

Medcare Hospital I Mumzworld I Cleveland Clinic Abu Dhabi I Kamal Osman Jamjoom I Bank-al-Etihad I Seddiqi Holding I Mediclinic Middle I Palestine Telecom I Invest Bank I Islamic Development Bank I Sharjah Co Op I Etihad Aviation I Apparel Group I Nissan Motor Corporation I Mashreq Bank I Tanfeeth

The CX Live Autumn Leaders Exchange 2022 Agenda

9.00 am REGISTRATION AND WELCOME COFFEE

9.50 am EXCHANGE OPENING

10.00 am DEEP DIVE: Gap analysis - building capabilities that strengthen customer engagement to achieve digital CX success

BUSINESS GROWTH AND CX

10.30 am DEEP DIVE: Devising an actionable CX and brand strategy beyond feverish commercial and quarterly targets

11.00 am KEYNOTE: Digital transformation driving omnichannel experience and excellence in customer care

11.30 am DEEP DIVE: Creating excellence in process design – re-designing CX strategy to deliver personalized experiences

VOC AND DIGITAL TRANSFORMATION

12.00 pm DEEP DIVE: Redesigning the Voice of Customer strategy to gain systemic efficiencies

12.30 pm NETWORKING AND LUNCH

1.30 pm CLOSE OF EXCHANGE

Exchange Partner - Medallia