Tue, 24 May | Dubai - United Arab Emirates

Customer Contact Leaders Connect: Digital transformation driving omnichannel experience & excellence in customer care.

Invitation Only. Please RSVP to request attendance.
Customer Contact Leaders Connect: Digital transformation driving omnichannel experience & excellence in customer care.

Time & Location

24 May, 3:00 PM – 4:00 PM GST
Dubai - United Arab Emirates

About the event

Digital transformation driving omnichannel experience and excellence in customer care

Forward-looking organisations are leading the way in personalised experience and customer care. There have been significant investments in data management, use of data centers, omnichannel as well as seamless journey creation including self-service.

  • How has this been managed? What is expected in the next 2 years?
  • What are some of the challenges CIOs and CX leaders face in implementing these at scale?
  • The pandemic has seen the customer expecting services comparable to the best in the industry. How are you keeping track of this?
  • How has VoC evolved to ensure the customer is still central to all implementation.

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