Time & Location
24 May 2022, 3:41 PM – 4:41 PM
The Meydan Hotel, Dubai - United Arab Emirates
About the event
Leaders Connect 2: Beyond the Hype, The Practical Approach to Transforming Contact Centers
Many beat the drum about AI, omni-channel, and personalized CX…Vast Majority of brand experiences still fragmented & unintelligent, WHY?
While shifting Contact Center from on-premise to cloud enables a vast spectrum of innovation to businesses to enable businesses to transform their customers' experiences. Nonetheless what seems to be lacking is the understanding that this shift is more of a business transformation shift rather than technology consumption shift.
In this session we will discuss a practical approach to transitioning legacy contact centers into Next generation cloud contact center (CCaaS 3.0)
Vasili Triant, COO, ujet.cx
Mamoun Alamouri, Managing Director, MEA, ujet.cx