In this session discuss:

Post-pandemic CX has transitioned to a boardroom issue. Most organisations are starting to bring the CX departments into boardroom discussions. When we speak to the C-suite we can see investments being made in CX. Yet, CX is not a magic bullet, it matures over time to deliver growth and bottom line results. This session will examine:

• How do you ensure board management has the patience to allow CX strategy to deliver ROI and not just focus on margins?

• How do you achieve CX maturity? How can you achieve strong economic wins from your CX transformation project?

Session chair:

Haitham Elkhatib, Divisional Vice President, Sprinklr