Customer Experience Live
How much is the Experience Gap costing your brand?
Experience gap: Sizing the gap between brand promise and brand experience. Disappointments We’ve all had them. That moment when someone...
Customer Experience Live
Digital Transformation Insights
Digital Transformation
72%
Companies cite increased drive towards digital transformation, implementing or expanding AI, chatbot, analytics, and cloud capabilities.
Customer Experience Live
From digital wallets to BNPL – your customers are looking for more ways to pay
In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...
Customer Experience Live
Mastering business spend – how businesses see virtual cards as an essential tool
In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...
Customer Experience Live
Contact Centre trends to help you become a CX powerhouse
With the advent of the increasingly digitised world, CCaaS is gaining in popularity. As organisations deal with customers with...
Intelligent Automation Live
Identifying unrealized market potential using Robotic Process Automation
Business leaders are well acquainted with RPA and are aware of the several benefits that automation could bring. From cutting down costs...
Intelligent Automation Live
Case study: Aspire helped Concentra in implementing end-to-end automation
Aspire Systems is a global technology services firm serving as a trusted technology partner for our customers. About the customer Our...
Intelligent Automation Live
Mobile Business Intelligence solutions – the need of the hour
Businesses and business executives are relying more than ever on analytics to drive performance forward. By 2023, more than 33% of large...
Customer Experience Live
Telefonica automated technical support using dynamic process guidance software
"One of the main benefits of Uniphore is that it has transformed a technical diagnostic procedure into something that can be handled...
Customer Experience Live
The new retail customer service landscape: AI is transforming the agent and customer experience
As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...
Customer Experience Live
Conversational AI use case: helping the IT Help Desk
Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...
Customer Experience Live
International Banking Group Automates Compliance and Gains Insight Into Every Investor Conversation
“Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with...
Intelligent Automation Live
Transforming Robotic Process Automation with AI and ML
By combining the capabilities of robotic process automation with artificial intelligence, it is possible to transform regular robotic...
Intelligent Automation Live
How automation changed my career: Vasu Jain, Lead Software Engineer at Slack
Time and again, we’ve seen how automation makes our customers’ lives easier. But in many cases, it does much more than that—our champions...
Intelligent Automation Live
IT automation: what it is and 6 examples that highlight why it’s critical
Your IT department is the backbone of your organization. Your team supports lines of businesses’ systems, provides new hires with the...
Intelligent Automation Live
SaaS management: why it’s important and how you can implement it
The continued adoption of software-as-a-service (SaaS) applications has led to unforeseen issues. According to the latest estimates, the...
Intelligent Automation Live
G2 lists Workato as the best software in 2 categories - how automation helped earn the recognitions
We’re excited to announce that G2, the largest peer-to-peer review site for business software, has listed Workato as the “Best Software”...
Intelligent Automation Live
Riyad Capital uses RPA to achieve impressive time savings on two business-critical processes
Riyad Capital, the leading investment services company deployed UiPath robots to automate two business-critical processes. Two software...
Intelligent Automation Live
The History of AI: From Futuristic Fiction to the Future of Enterprise
Say the words “artificial intelligence,” and most people think of Alexa and Siri. Others might think of movies like The Terminator or...
Customer Experience Live
Digital customer care: the new normal in 2022
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...
Intelligent Automation Live
The futuristic customer-led model powered by digital twins
AI and automation form the backbone of digital twins. By feeding the digital twin with data, enterprises can test the physical...