Customer Experience Live
Customer-centered frameworks will be key to outstanding patient experience
By creating a customer-centred framework, hospitals, clinics, and healthcare providers are able to extend their services to satisfy...
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Customer Experience Live
Blockchain technology is set to revolutionise healthcare and patient care
Since Blockchain is an incorruptible digital ledger, it tackles the problem of the protection of patient data. The purpose of the chain...
Customer Experience Live
How IoT and IoMT are enabling superior patient care
The ongoing pandemic has given a brutal reminder of how unprepared the world is against infectious diseases. Implementation of IoMT...
Customer Experience Live
Will AI enable us to predict future pandemics and improve healthcare delivery?
With the multitude of data processed and analyzed every minute, as AI capabilities improve and Machine Learning and Quantum Learning...
Customer Experience Live
4 challenges of service centralisation to be aware of
When healthcare organisations consolidate their services - to bring efficiencies, or reduce costs, they must be aware of 4 challenges....
Customer Experience Live
Managing patient data through effective data governance
All AI and CX projects need structured data. Regardless of the phase and organizational hierarchy, there are 4 principles health...
Customer Experience Live
Enhancing patient experience and value of care – 5 factors driving success
The backbone of a strong patient experience is data. Unless data is collected, understood, leveraged, and acted upon, it won’t impact...
Customer Experience Live
5 ways quality of care and patient experience are interdependent
The patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
Customer Experience Live
Patient satisfaction surveys are a key tool to enhance patient experience
Patient experience is top of the mind for all senior management in the healthcare sector. The pandemic has amplified the value of care...
Customer Experience Live
Big Data, AI & RPA are amplifying patient experience
Digital technology has increased operational efficiency and elevated the standards of patient experience as well as amplifying the value...
Ayusha Tyagi
5 challenges with telehealth and telemedicine
While obstacles are plenty if sought, we've already seen how telehealth has been a saviour for most of us. Because telehealth encompasses...
Customer Experience Live
Why is the new era in healthcare driven by patient experience?
Today's patients are looking for healthcare providers that can meet all their needs, and offer an exceptional experience at every...