How Agents Benefit from Automated Interaction Summaries
An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...
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4 ways employee experience significantly impacts organisational growth
Every business must attain a glowing reputation for customer retention and experience. Four facts show why employee experience matters in...
Ensuring employee experience is the focal point of your business in 2023
Employee Experience (EX) has become a critical topic for new workplaces, as changing market dynamics continue the adoption of hybrid work...
Future of Employee Engagement in 2023
The foreseeable future of the workplace is becoming diversified with the focus on employee experience (EX), with the changing market...
WhatsApp for Customer Care
Key benefits of WhatsApp for business Sparkcentral by Hootsuite helps you to elevate your conversations with your audience to deliver...
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. We are in the New Now. BUILDING DECISIVE...
Change management must ensure human experience becomes a culture organization-wide
Change management Whilst there is an element of human experience that is being pushed in organisations, it does not permeate the entire...
Career Trajectory... How it works vs. how people think they want it to work
Raise your hand if your company doesn't have a career development program and yet you have managed to develop your career over the years....