Customer Experience Live15 Reasons Why AI-powered Chatbots are Your Best BetArtificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...
Customer Experience LiveA Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer SatisfactionWhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...
Customer Experience Live30 AI Chatbot Statistics for 2022AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...
Customer Experience LiveCustomer Loyalty – what no one is talking aboutDid you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...
Customer Experience Live9 reasons to use a chatbot for your businessA recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...
Customer Experience Live7 can’t-miss social customer service stats for 2022Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve...
Customer Experience LiveDX Metrics: Drive business impact by humanizing the digital experienceAs businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s...
Customer Experience LiveGlobal consumer trends in 2022Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...
Customer Experience LiveTop 3 unmissable customer experience books for 2022Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...
Customer Experience Live10 Ways Marketers are Using Technology to Improve Customer ExperienceMarketing Technology as a sector is growing at a breakneck pace and gaining traction, even among traditional markets. With CMOs becoming...