Cobone CX and Saudi Arabia’s Digital Economy
Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...
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Customer Feedback & VoC Should be at the Center of All Decision Making
Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive...
AI for customer service: how to improve CX beyond chatbots
Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...
How to measure customer satisfaction: understanding the top 4 metrics
In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...
Cyara's Unique Global Infrastructure Unveils Call Connection and Quality Insights
To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most...
Testing for Superior CX with Cyara
Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...
Creating a customer experience maturity model: measuring CX progress
Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...
Zoom on Zoom: How we’re reinventing customer experience from the inside out
With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...
Steps To Leverage The Power of AI: Revolutionising CX Personalisation
In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...
7 Mistakes To Avoid When Mapping Customer Journeys
According to the CX Live Intelligence Report 2023, a staggering 35% of the surveyed companies in the Middle East are re-evaluating their...
Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences
As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...
Sprinklr partners with Abu Dhabi Digital Authority to adopt and scale Unified-CXM Programs
Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...
Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr
New York, NY, October 10, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
An Industry Disruptor Talks Innovative Guest Experiences
Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...
All Things Experience Newsletter: Edition 1 by Medallia
Before we dive in, let’s give an idea of what you should expect from this newsletter when it hits your inbox. All Things Experience is...
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