Customer Experience Live
Hall of Fame

The customer behaviour has evolved markedly post-pandemic, from wanting budget-friendly products the focus has shifted to quality and sustainability as consumers rally in their quest to be positive, impactful, and experiential.     These trends are challenging companies to innovate their pre-existing CX models and invest in the latest technologies to cater to evolving customer needs and wants.  ​  We showcase companies that are embracing game-changing innovation to create an impact through CX Live Hall of Fame Dialogue

Innovation & Digital Transformation
Driving Acquisitions

The customer behaviour has evolved markedly post-pandemic, from wanting budget-friendly products the focus has shifted to quality and sustainability as consumers rally in their quest to be positive, impactful, and experiential.

 

These trends are challenging companies to innovate their pre-existing CX models and invest in the latest technologies to cater to evolving customer needs and wants.

We showcase companies that are embracing game-changing innovation to create an impact.

CX Live Hall of Fame Dialogue with
Talal Said Al Mamari, CEO, Omantel 

The passion for improving CX has to be embedded in the culture, Omantel has leveraged this to deliver personalisation at scale.

The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top management are inspirational, break the barriers to delivering great CX. Hear how Talal led the charge to make the CX function part of the boardroom discussion.

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The passion for improving CX has to be embedded in the culture, Omantel has leveraged this to deliver personalisation at scale. The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top management are inspirational, break the barriers to delivering great CX. Hear how Talal led the charge to make the CX function part of the boardroom discussion.

CX Live Hall of Fame Dialogue with
Ian John Toal, CEO of Alfa Co, wholly-owned by Al Faisaliah Group

With an amplified focus on CX post-pandemic, how have you prioritized CX opportunities in the Alfa Company

The passion for improving CX has to be embedded in the culture, of an organisation. Ian John Toal, CEO of Alfa Co, a wholly-owned by Al Faisaliah Group deep dives into how he led Alfa Co through a digital transformation journey to deliver amazing guest experience and achieve growth.

Watch Now
With an amplified focus on CX post-pandemic, how have you prioritized CX opportunities in the Alfa Company?  The passion for improving CX has to be embedded in the culture, of an organisation. Ian John Toal, CEO of Alfa Co, a wholly-owned by Al Faisaliah Group deep dives into how he led Alfa Co through a digital transformation journey to deliver amazing guest experience and achieve growth.