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26-27 September
Hilton Syon Park, London


Capturing the ambition, innovation and next-gen technologies orchestrating amazing customer experiences.

Co-located event

Gold partners



Emplifi is the leading unified CX platform that brings marketing, commerce and care together to help businesses close the customer experience gap. More than 7,000 brands, including Delta Air Lines, Ford Motor Company, and McDonald’s, rely on Emplifi to provide their customers with outstanding experiences at every touchpoint. logo.jpg is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognised by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

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Barclaycard Payments

Silver partner

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Barclaycard Payments

Barclaycard Payments is a leading global payment business that helps consumers, retailers and businesses to make, take and manage payments flexibly, and access short-term credit.
We help to transform your business through payments, to reach new customers, streamline processes, unlock cashflow and more. The payment part is just the start.

Strategic partners

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Clear is a global growth strategy consultancy, part of the M&C Saatchi Group. We exist to bring clarity to our clients’ toughest challenges. We’ve worked with the world’s biggest brands across multiple industries and sectors to find new growth at the intersection of brand, experience, and innovation. With offices in London, New York, Dayton, Shanghai, Singapore, and Frankfurt, our team of strategists and creatives believe in the power of clarity to unlock advantage and generate growth for our clients.

Strategic partner

Media partner


CX Excellence

No company can afford to lose customers. If your customers are leaving and you don't know the reason, it's time to find the causes. There are different ways to do this. 
Is your growth stagnating? Do you get the feeling that customers want more, but you can't put your finger on what? Do you feel that you know your customers as well as you should? Would you like to establish a closer relationship with your customers? If the answer to any of these questions is yes, it's a great opportunity to launch a Voice of Customer program to listen to your customers and to act on their feedback. With over 20 years of experience in a customer-facing B2B environment, CX Excellence is in an excellent position to give you the support you need.

Sponsorship opportunities at Customer Experience Live Show 2023 are open

It was fantastic being part of a wonderful panel at CX Live. The event was well organised and informative. Moreover the collation of industry leading speakers and panelists made for some very interesting and engaging sessions. Some great takeaways that different companies can benefit from, in their daily functioning. I look forward to next year already!

Senior Manager, Nutmeg

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