Writing on Sticky Notes

Download the Customer Experience Live 2022 Intelligence Report now

Customer centricity is more important now than ever before. This is why it's no surprise that brands are evaluating their VoC and customer journey maps to deliver superior customer service.


Customer Experience Live has published a whitepaper that evaluates trends and analysis driving customer-centricity.


Key findings:


  • Companies cite increased drive towards digital transformation implementation or expanding AI, chatbots, analytics, and cloud capabilities.



  • Companies cite data analytics & data security as central to CX – leveraging data analytics to analyse feedback responses and drive insightful decisions whilst having strong data governance



  • Companies will be re-evaluating customer journey mapping platforms in 2022



  • Companies will be investing in Intelligent Chatbots in 2022 to enhance omnichannel CX


To read the whole report download it now.

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