Writing on Sticky Notes

Download the Customer Experience Live 2022 Intelligence Report now

Customer centricity is more important now than ever before. This is why it's no surprise that brands are evaluating their VoC and customer journey maps to deliver superior customer service.

 

Customer Experience Live has published a whitepaper that evaluates trends and analysis driving customer-centricity.

 

Key findings:

51%

  • Companies cite increased drive towards digital transformation implementation or expanding AI, chatbots, analytics, and cloud capabilities.

 

49%

  • Companies cite data analytics & data security as central to CX – leveraging data analytics to analyse feedback responses and drive insightful decisions whilst having strong data governance

 

57%

  • Companies will be re-evaluating customer journey mapping platforms in 2022

 

43%

  • Companies will be investing in Intelligent Chatbots in 2022 to enhance omnichannel CX

 

To read the whole report download it now.

Please enter the below details to download the whitepaper

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