The region's largest

#CXLiveTweets

30 April - 1 May | JW Marriott Hotel Marina (Formerly Address Dubai Marina)

Colocated Shows

Contact Center Show 2024

AI & Automation |

Operational Excellence |

Experience Amplification |

CCaaS I

Unified Communications |

Re-imagining the future of customer contact through expeditious, omnichannel and personalised service

Your business opportunity

Are you ready to capitalise on AI, Unified Communications, BPM re-engineering, process mining and cognitive solutions to be a hyper-automated organisation?

About the show - delivering meaningful impact

Meet, network and benchmark with top minds from contact center, BPM, automation and digital transformation.

As customer expectations evolve, enterprise automations need to be ready to deliver instant expectations, zero physical currency, and operate under high pressure.

The Contact Center Show brings a well-curated agenda that tackles present challenges and brings together the largest gathering of technology executives responsible for unified communications and automation in the region.

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Key Themes Contact Center Show Middle East

Examine how cloud-based contact center adoption is on the rise and is offering businesses a great opportunity to service customers who long for a better and faster way to find solutions.

CCaaS – how do you enhance the value of customer contact by leveraging the cloud and examining data sets in real time

Proactive engagement - examine how AI offers proactive engagement thus enabling a live, interactive customer contact process

Multichannel embracement by contact centers - how do you migrate from voice-based contact centers to experience-based contact centers

Contact Center Automation - taking your automation beyond chatbox or IVR communication to create AI-infused consumer experiences

Contact Center Agents- empowering agents with tech and toolkits that amplify customer contact and loyalty

Knowledge Management - hear how the contribution of knowledge management in the experience journey helps reinforce AI-guided agent interactions

Contact Center Show Middle East 2024 in numbers

An ROI driven show that will enable you to walk out with clear direction on closing business.

In-depth and insightful coverage of issues

40+
C-Level Sessions

Regional
top level decision makers

Benchmark with industry counterparts in an interactive event

20+
Hours of Learning

Learn, and strategise with the best in the industry

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5+
Networking Hours

Breakout sessions and networking

Why Sponsor the Contact Center Show?

An ROI driven show that will enable you to walk out with clear direction on closing business.

CCaaS, BPM, Digital Transformation, Automation

72%

Companies cite an increased drive towards AI and Intelligent Automation to enhance customer experience

*CXLive Intelligence Report 2023

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What to expect in 2024?

Interactive Agenda and Discussions – Ensuring you get answers to challenges that keep you awake at night
Fireside Chats
Breakout sessions
Leaders Connects
Benchmarking and Evaluation opportunities

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Top-End Peer Networking

Cut out the fluff and return to work armed with detailed plans and implementation strategies.

Why our community rates us #1

Contact Center Show helps you explore, and leverage the best unified communications, cloudification and automation strategies and solutions for your business.

Hard Hitting Keynotes

How do you make the choice of being a disruptor or innovator?

Deepdives on automation, AI, ML, Chatbots

How do you embrace automation & evolving business models.

Strategy benchmark

Why hyper-automation and hyper personalisation are key to achieving ROI?

Leaders Connects

Hear how contact center efficiencies can be introduced via automation.

Attendee feedback from past events

Contact Center Show helps you explore, and leverage the best unified communications and automation strategies and solutions for your business.

Engagement was perfect

Surrounded by the best minds in the industry, learning and growing together.

Senior Executive, ADNOC

Amazing opportunity

An exciting & enriching experience where I met Operational Experts/ Technology Consultants/ Thought leaders. This is my third year in succession that I have been attending this event, I see every year the bar being raised.

Senior Executive, Medcare