Customer Experience Live
Mastering business spend – how businesses see virtual cards as an essential tool
In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...
B2C Customer Experience
"In the very near future, problems will be seen with accelerated digital transformation.
To have a proper ROI in CX, the CX initiatives need to be mapped to a DT initiatiative"
- Gion Paolo Franzoni, CX Leader, Telecommunications
Customer Experience Live
Why a Mass Texting Service is Necessary for Your Business
Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...
Customer Experience Live
7 ways to enhance the product experience
Now that we have ascertained the importance of product experience, it is time to discover how to enhance product experience for your...
Customer Experience Live
Product Experience Guide
Product Experience is increasing becoming the lever organisations deploy to gain critical competitive advantage, enhance client lifetime...
Customer Experience Live
15 Reasons Why AI-powered Chatbots are Your Best Bet
Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...
Customer Experience Live
A Comprehensive Guide to Leveraging WhatsApp for Enhancing Customer Satisfaction
WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...
Customer Experience Live
30 AI Chatbot Statistics for 2022
AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...
Customer Experience Live
Customer Loyalty – what no one is talking about
Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...
Customer Experience Live
9 reasons to use a chatbot for your business
A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...
Customer Experience Live
7 can’t-miss social customer service stats for 2022
Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve...
Customer Experience Live
DX Metrics: Drive business impact by humanizing the digital experience
As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s...
Customer Experience Live
Global consumer trends in 2022
Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...
Customer Experience Live
Top 3 unmissable customer experience books for 2022
Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...
Customer Experience Live
10 Ways Marketers are Using Technology to Improve Customer Experience
Marketing Technology as a sector is growing at a breakneck pace and gaining traction, even among traditional markets. With CMOs becoming...
Customer Experience Live
Role of Design in Delivering Seamless Brand Experience
Seamless brand experience is a desire of all the customers and of course the marketers. Call it brand experience or customer experience,...
Customer Experience Live
WhatsApp for Customer Care
Key benefits of WhatsApp for business Sparkcentral by Hootsuite helps you to elevate your conversations with your audience to deliver...
Customer Experience Live
5 Steps to Elevate Your Brand with Social Customer Care
Does your company claim that your “customers come first?” Good! They should. But lots of companies make this claim—and becoming a...
Customer Experience Live
How Community Engagement at Careem Powers the Middle East’s Super App
A responsive social presence and a focus on customer experience have been key to rapid growth for Careem. Careem, the multi-service...
Customer Experience Live
Embracing double-edged customer expectations
Navigating the complexities of rising demands + digital-first customer experiences. THE DIGITAL-FIRST EXPERIENCE IS NOW THE DEFAULT The...
Customer Experience Live
4 Steps to Calculating the ROI on Customer Experience Intelligence
Harvard Business Review estimates it costs up to 25 times more to acquire a new customer than to keep an existing one. And NewVoiceMedia...