Customer Experience LiveWhatsApp for Customer CareKey benefits of WhatsApp for business Sparkcentral by Hootsuite helps you to elevate your conversations with your audience to deliver...
Customer Experience Live5 Steps to Elevate Your Brand with Social Customer CareDoes your company claim that your “customers come first?” Good! They should. But lots of companies make this claim—and becoming a...
Customer Experience LiveHow Community Engagement at Careem Powers the Middle East’s Super AppA responsive social presence and a focus on customer experience have been key to rapid growth for Careem. Careem, the multi-service...
Customer Experience LiveEmbracing double-edged customer expectationsNavigating the complexities of rising demands + digital-first customer experiences. THE DIGITAL-FIRST EXPERIENCE IS NOW THE DEFAULT The...
Customer Experience Live4 Steps to Calculating the ROI on Customer Experience IntelligenceHarvard Business Review estimates it costs up to 25 times more to acquire a new customer than to keep an existing one. And NewVoiceMedia...
Customer Experience LiveHow connecting CX to business outcomes drives quicker CX adoptionCX has evolved to a point that it isn’t just about CX and the tools and technology but more importantly, how does it inform the business...
Customer Experience LiveBrand health playbook and metricsBenchmarking and measuring customer interactions against defined customer experience standards is imperative to ensure the brand health...
Customer Experience LiveWhy brand health is an extremely important metrics of your CX program?In order to be a category leader, maintaining strong brand health is vital, thus establishing a gold standard that measures and tracks...
Customer Experience LiveHow to set your CX goals and implement them successfully From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...
Customer Experience LiveCustomer Experience Strategy Playbook for 2022As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...
Customer Experience LiveHow to boost customer engagement with conversational AIEngage with your customers anytime, anywhere, across channels and in multiple languages, with complete journey control and campaign...
Customer Experience LiveSell more with conversational commerce - 25% annual revenue increase Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice,...
Customer Experience LiveSpeero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25% About Speero Founded in 2017, Speero is a Riyadh-based auto parts marketplace that allows users to buy new and used automotive spare...
Customer Experience LiveCashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngageQuick facts 359% Uplift in overall revenue generated 250% Boost in sell queries created on Day 1 of installing the app 52% Uplift in new...
Customer Experience LiveFirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...
Customer Experience LiveHow Edelweiss Tokio Life uses personalisation to build a truly multi-channel businessThe Insurance sector in India consists of a total of 57 insurance companies. Out of which 24 companies are the life insurance providers,...
Customer Experience LiveHow Go-MMT, India’s leading OTA brand, boosts its hotel partner engagement by 20% Go-MMT is India’s leading online travel company with an extensive portfolio of 3 powerful consumer brands – MakeMyTrip, Goibibo, and...
Customer Experience LiveHow do you achieve 54.1% uplift in conversion of new visitors?DODuae.com is one of UAE’s largest online shopping stores. Started in 2015, it managed to rapidly grow its traction because of its...
Customer Experience LiveAI-powered, Insights-led Customer Engagement for the Mobile-first ConsumerToday’s consumers demand a consistent, personalized, and always-on experience across multiple devices and touchpoints. They desire...
Customer Experience LiveHow To Build Loyalty Programs That Your Customers Will LoveAs far as promotional marketing goes, loyalty programs make the most interesting case studies. The best examples combine all sorts of...