B2C CX

"In the very near future, problems will be seen with accelerated digital transformation.

To have a proper ROI in CX, the CX initiatives need to be mapped to a DT initiatiative"

- Gion Paolo Franzoni, CX Leader, Telecommunications

Insights

B2C CX

How to set your CX goals and implement them successfully

Customer-Experience.Live

How to set your CX goals and implement them successfully

From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...

Customer Experience Strategy Playbook for 2022

Customer-Experience.Live

Customer Experience Strategy Playbook for 2022

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

How to boost customer engagement with conversational AI

Customer-Experience.Live

How to boost customer engagement with conversational AI

Engage with your customers anytime, anywhere, across channels and in multiple languages, with complete journey control and campaign...

Sell more with conversational commerce - 25% annual revenue increase

Customer-Experience.Live

Sell more with conversational commerce - 25% annual revenue increase

Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice,...

Speero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25%

Customer-Experience.Live

Speero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25%

About Speero Founded in 2017, Speero is a Riyadh-based auto parts marketplace that allows users to buy new and used automotive spare...

Cashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngage

Customer-Experience.Live

Cashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngage

Quick facts 359% Uplift in overall revenue generated 250% Boost in sell queries created on Day 1 of installing the app 52% Uplift in new...

FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%

Customer-Experience.Live

FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%

Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...

How Edelweiss Tokio Life uses personalisation to build a truly multi-channel business

Customer-Experience.Live

How Edelweiss Tokio Life uses personalisation to build a truly multi-channel business

The Insurance sector in India consists of a total of 57 insurance companies. Out of which 24 companies are the life insurance providers,...

Customer-Experience.Live

How Go-MMT, India’s leading OTA brand, boosts its hotel partner engagement by 20%

Go-MMT is India’s leading online travel company with an extensive portfolio of 3 powerful consumer brands – MakeMyTrip, Goibibo, and...

How do you achieve 54.1% uplift in conversion of new visitors?

Customer-Experience.Live

How do you achieve 54.1% uplift in conversion of new visitors?

DODuae.com is one of UAE’s largest online shopping stores. Started in 2015, it managed to rapidly grow its traction because of its...

Insights

Customer Experience and Sustainability

Understanding how technology can be leveraged to create a sustainable future

Customer-Experience.Live

Understanding how technology can be leveraged to create a sustainable future

Technology can play a pivotal role in leading to better health outcomes and drive prosperity for the human race, all of which are very...

What will a sustainable CX strategy look like?

Customer-Experience.Live

What will a sustainable CX strategy look like?

Consumers are concerned about their personal carbon footprint and tread with caution when it comes to using products that are not...

Fully inclusive societies need more women in technology

Customer-Experience.Live

Fully inclusive societies need more women in technology

Technology is revolutionizing the world we live in today. It’s impacting lives and the future seems to be filled with technology-related...

B2C CX

"In the very near future, problems will be seen with accelerated digital transformation.

To have a proper ROI in CX, the CX initiatives need to be mapped to a DT initiatiative"

​​

- Gion Paolo Franzoni, CX Leader, Telecommunications

​

Insights B2C CX

How to set your CX goals and implement them successfully

Customer Experience Strategy Playbook for 2022

How to boost customer engagement with conversational AI

Sell more with conversational commerce - 25% annual revenue increase

Speero, Saudi's largest marketplace for automotive aftersales, increases its revenue by 25%

Cashify, an online marketplace for pre-owned gadgets, drives 359% uplift in revenue using WebEngage

FirstCry, Asia's largest baby & kids online store, boosts its repeat purchases by 400%

How Edelweiss Tokio Life uses personalisation to build a truly multi-channel business

How Go-MMT, India’s leading OTA brand, boosts its hotel partner engagement by 20%

How do you achieve 54.1% uplift in conversion of new visitors?

Insights Customer Experience and Sustainability

Understanding how technology can be leveraged to create a sustainable future

What will a sustainable CX strategy look like?

Fully inclusive societies need more women in technology

Insights

B2C CX

Insights

Customer Experience and Sustainability