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Entering Keys

CX Intelligence to supercharge your sales

 

69

Companies are re-evaluating Customer Journey Mapping platforms in 2022.

How can you be in front of them when they are looking to make a decision to procure?

Data Analytics

56% Companies are re-

evaluating their Data Analytics and Data Security platforms.

CDP and CRM

42% Companies are

enhancing their CRM and Customer Data Platforms (CDP)

Voice of Customer

42% Companies are re-

evaluating Voice of Customer platforms

Cloudification

27% Companies are

investing in Cloud Experience Management

Intelligent Chatbots

27% Companies are

investing in Intelligent Chatbots

Customer Journey Mapping

69% Companies are re-

evaluating Customer Journey Mapping platforms in 2022

Speech Analytics

21%

Companies cite an increased investment in Speech Analytics

Experience Management

30% Companies are

investing in Total Customer Experience platforms

CCaaS

21% Companies are

investing in CCaaS and Contact Center Solutions

Workflow Automation

21% Companies are

investing in Workflow Automation

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