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23-24 May, Dubai

Colocated Shows

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Re-imagine the future of contact centers

As organisations prioritise contact center cloudification and automation, business heads must explore strategies to unlock momentous new capabilities, reduce costs & increase efficiencies.

Contact Center Show.jpg

Contact Center Show Middle East 2023

About the Show

Cloud based contact center adoption is on the rise and it is offering businesses a great opportunity to service customers who long for a better and faster way to find solutions. CRM contact centers offer an ideal way to take away the frustration from tedious, contextless interactions offering a fresh, innovative approach. With customer contact a top priority, CX executives must address key strategic questions, being covered in-depth at the Contact Center Show 2023.


In-depth coverage

Impact driven events that ensure you keep a finger on the pulse to deliver growth for your organisation.

Learning, benchmarking and networking over two intense days


Contact Center Show help you to:

  • Realign benchmarks

  • Define ROI metrics

  • Assess risk 

  • Leverage data effectively

  • Develop frameworks that are scalable

In-depth sessions and case studies

Strategic Deep Dives


Delivering value

Creating value through cloudification & automation to demonstrate ROI


Business models and cybersecurity

Contact center transformation and effective process mining powering resilient organisations


Service delivery optimisation 

Digitizing service delivery whilst gaining trust and loyalty


Process optimisation - delivering enhanced experiences

aking your automation beyond chatbox or IVR communication to create AI-infused consumer experiences

High impact sessions and speakers

Cutting edge Leaders Connects

Closed-door, senior executive briefings

Digital Work

Leaders Connect 2

Creating a winning automation strategy by leveraging AI, cognitive & analytics

Business Meeting

Leaders Connect 1

Contact Center Automation - improving more than just efficiencies.

Fists in Solidarity

 Leaders Connect 6

Driving successful organisational change management

Data Processing

 Leaders Connect 5

Strengthening data and process mining capabilities

Oil refinery plant in the evening

 Leaders Connect 4

The power of AI and cognitive technologies to transform contact centers

Digital Sketching

Leaders Connect 3

Pivoting towards digital - achieving enhanced automation outcomes using AI

Leaders Roundtables

Practical hands-on sessions

Oil derrick
Person Analyzing Data
Hotline Consultant
Stock Market Quotes

Roundtable 1

Aligning the organisation to achieve CX maturity and tangible outcomes from enterprise-wide CX transformation

Roundtable 2

Organizing your customer journey to guarantee a connected client experience right away

Roundtable 3

Omnichannel Excellence in Marketing and Customer Experience

Roundtable 4

Transitioning legacy contact centers into Next generation cloud contact center (CCaaS 3.0)

Who attends Contact Center Show Middle East

Top-tier organisations attend Contact Center Show Middle East