Event LOGOS final 22-23 1200x500px (35)_edited.png

#CXLiveTweets

23-24 May, Dubai

Colocated Shows

Event LOGOS final 22-23 1200x500px (33)_edited.png

Re-imagine the future of contact centers

As organisations prioritise contact center cloudification and automation, business heads must explore strategies to unlock momentous new capabilities, reduce costs & increase efficiencies.

Contact Center Show.jpg

Contact Center Show Middle East 2023

About the Show

Cloud based contact center adoption is on the rise and it is offering businesses a great opportunity to service customers who long for a better and faster way to find solutions. CRM contact centers offer an ideal way to take away the frustration from tedious, contextless interactions offering a fresh, innovative approach. With customer contact a top priority, CX executives must address key strategic questions, being covered in-depth at the Contact Center Show 2023.

 

In-depth coverage

Impact driven events that ensure you keep a finger on the pulse to deliver growth for your organisation.

Learning, benchmarking and networking over two intense days

Mingling

Contact Center Show help you to:

  • Realign benchmarks

  • Define ROI metrics

  • Assess risk 

  • Leverage data effectively

  • Develop frameworks that are scalable

In-depth sessions and case studies

Strategic Deep Dives

INS_1192.JPG

Delivering value

Creating value through cloudification & automation to demonstrate ROI

INS_0623.JPG

Business models and cybersecurity

Contact center transformation and effective process mining powering resilient organisations

DSC_6489.JPG

Service delivery optimisation 

Digitizing service delivery whilst gaining trust and loyalty

INS_0950.JPG

Process optimisation - delivering enhanced experiences

aking your automation beyond chatbox or IVR communication to create AI-infused consumer experiences

High impact sessions and speakers

Cutting edge Leaders Connects

Closed-door, senior executive briefings

Digital Work

Leaders Connect 2

Creating a winning automation strategy by leveraging AI, cognitive & analytics

Business Meeting

Leaders Connect 1

Contact Center Automation - improving more than just efficiencies.

Fists in Solidarity

 Leaders Connect 6

Driving successful organisational change management

Data Processing

 Leaders Connect 5

Strengthening data and process mining capabilities

Oil refinery plant in the evening

 Leaders Connect 4

The power of AI and cognitive technologies to transform contact centers

Digital Sketching

Leaders Connect 3

Pivoting towards digital - achieving enhanced automation outcomes using AI

Leaders Roundtables

Practical hands-on sessions

Oil derrick
Person Analyzing Data
Hotline Consultant
Stock Market Quotes

Roundtable 1

Aligning the organisation to achieve CX maturity and tangible outcomes from enterprise-wide CX transformation

Roundtable 2

Organizing your customer journey to guarantee a connected client experience right away

Roundtable 3

Omnichannel Excellence in Marketing and Customer Experience

Roundtable 4

Transitioning legacy contact centers into Next generation cloud contact center (CCaaS 3.0)

Who attends Contact Center Show Middle East

Top-tier organisations attend Contact Center Show Middle East